Policies & Warranty

Shipping Policy

Processing Time

All orders will be processed and shipped within 24 - 72 hours. Due to shipping logistics, orders may not be shipped or delivered on weekends or holidays.

In cases where we are experiencing a high volume of orders, shipments may be delayed by a few days. If this should occur, you will be notified immediately.

No Extra Fees

We are a Canadian company and only ship within Canada. There are no extra fees or duties for you to worry about!

Shipping Rates & Delivery

                                                    

Return Policy

This policy is valid for 7 days from the day of delivery.

 

To be eligible for a return, the device must be in the same condition that it was received (i.e. no deep scratches, physical damage, or liquid damage). The device must also include the original packaging, manuals, and accessories that came with the device.

 

To initiate a return, please contact us at info@capitalcellular.ca. Please include the reason for return and the order number in the email. Your request will be processed within one business day.

 

Refunds 

Once the device is received and inspected, you will receive a confirmation email with the results of your return request.

If you are approved a refund will be processed, and a credit will be applied to your credit card or original method of payment.

 

Exchanges 

We only exchange devices if they are defective and unrepairable within the warranty period.  If you need to file a warranty claim, please send us an email at info@capitalcellular.ca with your order number.

Shipping

To return a device, contact us at info@capitalcellular.ca.

 

It is the customer’s responsibility to pay return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

To return a device, you must use a trackable shipping service and/or purchasing shipping insurance. Due to shipping logistics, we are not responsible for lost or damaged items during the return shipping.

Warranty

Certified Pre-Owned

Each certified pre-owned device comes with a 90 day warranty against any defects. This warranty covers anything that can go wrong with your device (i.e. screen stops responding to touch commands). This warranty does not apply to defects resulting from any action by you, including but not limited to mishandling, physical damage, liquid damage, improper use, operation outside of design limits, improper repair, or modification. This warranty is VOID if your device shows evidence of having been tampered with or shows evidence of being damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification; misapplication; misuse; abuse or other operating conditions outside the control of Capital Cellular. The warranty is also VOID if customer performs any software modifications not limited to downloading unauthorized or unapproved software, viruses, malware, spyware, or attempts to modify the software.

To initiate a claim, please ensure the device does not have any liquid, or physical damage. Contact us at info@capitalcellular.ca to receive a return shipping label. You will not be required to pay for return shipping costs for in-warranty repairs.

Mobile Device Repair

All of our repairs are performed by expert technicians using original / OEM and premium parts. We back each repair with a one-year warranty against any manufacturer defects. This warranty does not apply to defects resulting from any action by you, including but not limited to mishandling, physical damage, liquid damage, improper use, operation outside of design limits, improper repair, or modification. This warranty is VOID if your device shows evidence of having been tampered with or shows evidence of being damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification; misapplication; misuse; abuse or other operating conditions outside the control of Capital Cellular. The warranty is also VOID if customer performs any software modifications not limited to downloading unauthorized or unapproved software, viruses, malware, spyware, or attempts to modify the software.

Privacy Policy

Information Gathering

Privacy is our top priority. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-Personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Secure Storage

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Secure SSL Connection

For your security, we use the Secure Sockets Layer (SSL) protocol, which encrypts any personal information you provide. The encryption protects your information by scrambling the data before being sent.

 

Cookies

Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

 

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information https://www.google.com/intl/en/policies/privacy/.  

You can also opt-out of Google Analytics https://tools.google.com/dlpage/gaoptout.

 

Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.